Do you offer a warranty for your products?
We do! You can find our warranty policy here.
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Warranty
What is your warranty policy?
We will absolutely switch out any backpack that has a manufacturing defect. Unfortunately, we do not cover any cosmetic damage done or normal wear and tear.
How do I file a warranty claim?
Please visit our Warranty Portal to file a claim.
Do you accept warranty claims for items purchased anywhere?
We only accept warranty claims for products purchased from our official website or authorized resellers. This allows us to ensure the item is authentic, meets our quality standards, and is fully covered. Items bought from unauthorized sellers or thir
What is accepted as a warranty claim?
We cover defects caused by workmanship, such as broken zippers, ripped seams, or other manufacturing-related issues. If you experience a craftsmanship defect, reach out to us and we’ll help resolve it. Normal wear and tear is not covered under our wa
What are considered workmanship defects in a backpack?
Workmanship defects are issues that happen during the manufacturing process. These may include:
What issues are NOT considered workmanship defects?
Some problems happen after production and are not considered workmanship defects, such as: